PRIVACY POLICY AND TERMS OF USE

Stump Chomp Co. Last Updated: August 22, 2026

PRIVACY POLICY

Introduction

Stump Chomp Co. (“we,” “us,” or “our”) operates a lead generation and matching service that connects homeowners seeking tree stump removal with independent local contractors. This Privacy Policy explains our policies and procedures for collecting, using, disclosing, and protecting your personal information when you use our website (stumpchomp.com), submit forms, communicate with us by phone or text, or otherwise interact with our Services.

By using our Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information as described in this Privacy Policy.

Information We Collect

Personal Contact Information When you request a quote, submit a form, or otherwise express interest in our Services, we collect personal contact information such as your name, phone number, email address, and property/service address.

Service-Related Information We collect details about your stump removal needs and any other information you choose to provide through forms, phone calls, or text messages.

Technical and Analytics Information As you navigate our website, we may automatically collect certain technical information, including your IP address, browser type, device information, pages viewed, referring URLs, and similar data. We may use cookies and similar technologies for analytics, website performance, and to improve user experience.

SMS and Communication Data We collect and store records of your consent to receive text messages, opt-out requests, message history, and related communication data.

How We Use Your Information

We use the information we collect for the following purposes:

To match you with independent stump removal contractors

To send transactional messages (request confirmations, contractor matching updates, status notifications, and appointment reminders)

To send promotional or service-related messages (only with your explicit consent)

To operate, maintain, and improve our website and Services

To respond to your inquiries and provide customer support

To detect, prevent, and address technical issues or fraud

To comply with legal obligations and enforce our Terms of Use

SMS Communications

When you provide your phone number and give consent, you agree to receive SMS messages from Stump Chomp Co. related to your stump removal request.

Message frequency varies

Message and data rates may apply

Reply STOP to opt out at any time

Reply HELP for assistance

Consent is obtained through a website form checkbox or verbal confirmation. We may use double opt-in confirmation. We do not sell or share your SMS consent or phone number with third parties for their own marketing purposes.

Sharing and Disclosure of Information

We share your personal information only in the following limited circumstances:

With Independent Contractors: We share your contact and service-related information with independent stump removal contractors so they can contact you and provide quotes or services related to your request.

With Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (including CRM platforms, SMS providers, website hosting, and analytics providers). These parties are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements: We may disclose information if required by law, subpoena, court order, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, safety, or property, or the rights, safety, or property of others.

We do not sell your personal information to unrelated third parties for marketing purposes.

Your Choices and Rights

You may:

Opt out of SMS messages at any time by replying STOP

Request access to, correction of, or deletion of your personal information by contacting us at [email protected]

Opt out of marketing communications at any time

We will respond to verified requests in accordance with applicable law.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect the most recent version. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

Contact Us

Stump Chomp Co. Northern Illinois / Rockford area Phone: (815) 706-3037 Email: [email protected] Website: https://stumpchomp.com

TERMS OF USE

Acceptance of Terms

By accessing or using stumpchomp.com or any of our Services, you agree to be bound by these Terms of Use and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not use our Services.

Nature of Our Service

Stump Chomp Co. is a lead generation and matching platform. We connect homeowners with independent contractors who provide tree stump removal services.

We do not perform stump grinding or removal services ourselves. We are not a contractor. We do not guarantee the quality, pricing, licensing, insurance, availability, timelines, or performance of any contractor we introduce. Any agreement for stump removal services is solely between you and the independent contractor. Stump Chomp Co. is not a party to any such agreement and assumes no responsibility for the contractor’s work or conduct.

User Responsibilities

You agree to:

Provide accurate, current, and complete information when submitting a request

Use the website and Services only for lawful purposes

Independently evaluate any contractor before entering into an agreement with them

Not use the Services in any way that could damage, disable, or impair the website or interfere with any other party’s use of the Services

Intellectual Property

All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of Stump Chomp Co. or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works from any content without our prior written consent.

Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STUMP CHOMP CO. AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

(A) YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD-PARTY CONTRACTOR OR OTHER THIRD PARTY; (C) ANY UNAUTHORIZED ACCESS TO, USE OF, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; OR (D) ANY OTHER MATTER RELATING TO THE SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE AMOUNT (IF ANY) YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to defend, indemnify, and hold harmless Stump Chomp Co. and its owners, officers, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party right, including without limitation any intellectual property or privacy right; or (d) any claim that your use of the Services caused damage to a third party.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Winnebago County, Illinois, and you hereby consent to the personal jurisdiction and venue therein.

Carrier Liability Disclaimer

Message delivery is dependent on the recipient’s mobile carrier network. Stump Chomp Co. is not responsible for delayed, undelivered, or failed messages due to carrier issues, network problems, or the recipient’s mobile device settings. Carriers are not liable for delayed or undelivered messages.

Miscellaneous

Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Stump Chomp Co. concerning the Services and supersede all prior or contemporaneous agreements, representations, and understandings.

Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms without restriction.

Force Majeure: We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control.

Contact

Stump Chomp Co.

Phone: (815) 706-3037

Email: [email protected]

Website: https://stumpchomp.com